ANB will never solicit for personal identification information via the Internet or telephone.
These days, there are multiple ways identity thieves can gain access to your personal identification information and use it against you. ANB wants to help you stay smart about identity theft, so we've put together a thorough overview about:
Top 12 Cyber Security Tips
Build upon your security by following these top 12 self-protection strategies:
- We will NEVER call you to ask for personal information or account details. If someone does, it is a scam.
- Avoid free, web-based email accounts, which are more susceptible to cyber attacks.
- Always opt-in to two-step account verification when possible.
- Strengthen all of your passwords, including your ANB password. If your password is “password” or “123456,” then cyber-thieves will crack it.
- Be careful what you post publicly on social media, especially if it involves personal or work details.
- Be suspicious of any requests to act immediately or to keep something secret.
- Pay attention to digital signatures to verify authenticity of emails or documents.
- Do not open unsolicited or spam email from unknown parties. Never click links in these emails.
- Watch out for sudden changes in normal behavior, like a business contact using a personal email address rather than a work address.
- Pay attention to domains and email addresses. A slight difference (.co instead of .com) can take you to a fraudulent site.
- Update operating system software and apps when new versions are released.
- Check your bank account frequently. If your account balance or transactions seem suspicious, contact us immediately.
Basic Identity Protection
- Carry only necessities on a daily basis. Items like a Social Security card should be stored safely at home.
- Make photocopies of the vital contents of your wallet. Copy both sides of your driver's license, credit cards, etc. If your wallet is stolen, these copies will let you know what's missing — plus you'll have all of the account numbers and key phone numbers necessary to report the theft.
- Carefully protect your credit card.
- Shred documents containing personal or financial information before discarding. Most fraud and identity-theft incidents happen as a result of mail and garbage theft.
- Go paperless! By signing up for ANB Online Banking, you can receive Online Statements or downloadable E-statements free of charge. How does this help? The fewer personal documents you have sent through the mail, the less chance there is for possible fraud.
- Do not provide your Social Security number online or by phone unless absolutely necessary. If your Social Security number is requested (to sign up for a service, for example), ask if you can provide some other identifier instead.
Credit Card Protection
Basic credit card protection
- Sign the back of a new card as soon as you get it. If you don't, a thief could sign it for you — and use it. For even greater security, don't put your signature on your cards at all. Instead, write "PHOTO ID REQUIRED."
- Memorize your personal identification number (PIN). Don't write it down in your wallet or on the back of the card.
- Never leave your cards unattended — even at work, at your sports club, in a shop or in a doctor's office.
Using credit cards on the phone
- NEVER give your account number over the phone unless you initiated the call.
- If someone calls you claiming to be a bank representative and asks for your PIN, don't give it to them. Report it to us immediately.
- Be careful! Mail and telephone solicitations may not all be legitimate. Be careful concerning offers that sound too good to be true, and NEVER give callers your card number over the phone or by mail unless you want them to charge your account.
Making a purchase
- Do not respond to high-pressure sales tactics until you have had enough time to make a careful and informed decision.
- Always check your card when you get it back in a store or restaurant. It's easy to forget your card when you're in a hurry. And it's easy for waiters or salespeople to give you the wrong card when they are in a hurry.
- Always take your charge slips and destroy the carbons (if there are any).
Ensuring the safety of your ANB credit card statement
- Know when your statement is due. If you don't receive it on time, contact us immediately.
Keep your receipts and check them off against your monthly statement. This is a simple way to discover whether someone else has used your card, or if your sales draft has been altered by a dishonest merchant. Report any and all errors.
- Go paperless! By signing up for Credit Card Account Access, you can receive Online Statements or downloadable E-statements free of charge. How does this help? The fewer personal documents you have sent through the mail, the less chance there is for possible fraud.
- Shred or otherwise destroy any paper billing statements before discarding. This can help prevent your account information from falling into the wrong hands.
E-Mail and Online Security
Thanks to the Internet, access to information, entertainment, products and services is greater than earlier generations could have imagined. The flip side, however, is that the Internet — and the anonymity it affords — also can give online scammers, hackers and identity thieves access to your computer, personal information, finances and more.
With awareness as your safety net, you can minimize the chance of an Internet mishap. Being on guard online helps you protect your information, your computer, even yourself.
- Protect before you connect
- Protect after you connect
- Protect yourself if something goes wrong online
Learn more about Online Security and Identity Theft
Fraudulent E-Mails and Phone Scams
Customers and non-customers have received, in the past, an email stating there is a security issue with their account.
Because your password was entered incorrectly five time, online access to your account at 'www.anb.com' has been locked for security purposes.
To remove the limitation, please click on the following link:
This is NOT Amarillo National Bank, we will not call, text or email to solicit personal information. If you have given your information, please contact Amarillo National Bank at (806) 378-8000 IMMEDIATELY.
ANB will never solicit your personal or account information over the telephone, e-mail or cell phone.
- Your account information is stored when you open the account and backed up daily. We will not need this information again.
- We will only ask you to verify personal information if you call us, but not enough to create a transaction. – last 4 of social and account number.
We will never use automated dialers, text messaging or e-mails to verify info.
- Automated VOIP (Voice Over IP) Phones (basically a computer) is used to call numbers in a specific range using the area code. They can even show the bank's phone number on the caller ID.
- Once they have the account info, it takes an average of 47 minutes to make a "white card" and use it in an ATM machine
- Most of these scams occur over the weekend in hopes that the bank won't respond until the following week.
Be aware of who you are talking to.
- Don't give out account information to anyone who calls or e-mails you.
- Make sure the phone number you call is genuine.
- Be certain the website or email address you are using is correct.
- If you have questions or concerns call your personal banker.
If you feel that your account or personal information have been compromised, please contact customer service at (806) 378-8000 immediately for assistance.